That which is measured improves. That which is measured and reported improves exponentially.
— Karl Pearson


We will send all of your trustees a diagnostic with questions to get you thinking about the key behaviours and processes in place in your organisation. The diagnostic should take roughly 15-20 minutes to complete and can be filled in on your computer.

2. NgA PUKAPUKA - document review

We review your Trust’s key documents and compare them against some of Aotearoa's most effective organisations. We will give you a list of what you are doing well and what policies, processes and documents we feel that you are missing or could improve.

3. NGA KORERO - phone interviews

A 30-minute conversation with each trustee and your GM/CE to dive deeper into the responses provided in survey. This gives each board member the opportunity to have their say, and let us know their views about what could be improved in the organisation.


We bring together all of the data points that your trustees shared in the surveys, in the phone calls and from the document review into a summary report. This will set out areas that your Trust is doing really well at, and the areas to improve at to create a more effective organisation, have more community impact, and make your trustee job easier.


A TWH team member will spend 30-45 minutes in your next board meeting to discuss findings from the governance review and offer solutions to challenges you choose to solve.

Just as your car needs a regular warrant of fitness to ensure it is running safely, so too should your organisation have a regular measure of your operational performance. Te Whare Hukahuka's Governance review serves as a warrant of fitness for your trust.

We look at the key areas that make a trust work well and give you feedback about what is working and what you should improve upon to take your governance practice to the next level.

Te Whare Hukahuka works with with organisations that are passionate about making a difference in their communities and who are willing to put in the effort to create lasting change. After confirming your organisation's commitment and eligibility with a preliminary phone call, you will be guided through a five-step process over six weeks.

Frequently Asked Patai

Why should we do a governance review?

The strength of an organisation starts with those who are setting the overall direction and the way the organisation should operate. That is the realm of governance. It can be difficult to focus on making community impact when your trustees are bogged down with operational and political matters. It’s also important to continuously look for ways to improve. Our governance review will give you an external an unbiased overview of how your Trust is doing and recommendations that will help your board to create a more effective organisation, have more community impact, and make your trustee job easier.

How long will this process take me?

The governance review will take participants approximately 50 minutes in total: consisting of 15-20 minutes for the online survey, 30 minute phone call. We do the rest.

What documents does Te Whare Hukahuka review?

We look at your: Board Charter/Governance Manual, Trust Deed, Board Packs, Strategic Plan, Risk Register and Conflict of Interest Register. Note that your documentation and data from the review process will be confidential and not shared with others.

I don’t have access to the internet, can I still partake in the online survey?

Ae marika! For those with no access to the internet or other barriers, we can either involve them through doing the initial survey over the phone, or we can send it out to them in the post with a return envelope. We can also post paper copies of the final report.

How do I book my phone interview?

We will start the process by sending you the survey questions to fill in. These must be completed by trustees before we can do the phone calls. When all surveys are completed we will send out an email to book a time that is suitable for trustees. It will be an easy process with step-by-step instructions.

What if I have questions?

If you have any questions about the governance review process please feel free to give the team a call or drop us an email and we would be happy to help.

email us at

phone our team at 027 523 1560